Digital India is the flagship program of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. RPA is uniquely placed to help in the digital transformation process, where the emphasis will be in automating repetitive processes. Under the various digital transformation programs being implemented at the district level, like the pension programs, women upliftment, digitization of government documentation, record room, RPA can be effectively used to automate the following:
- RPA can automate citizenship services like issuance of Income Certificate, Marriage Certificate, Electricity Bill, Caste Certificate.
- Automatically collate, update, verify various lists of voters received from various MP& MLA, DEO, ERO, BDO, BLO.
- Tasks such as updating Notices, forms, identifying appropriate vendors can be automated.
- Intelligently designed robots can alleviate office drudgery of reviewing multitudes of documents that arrive at various departments. Some of these departments where RPA can streamline work are:
- Registration and dispatch of birth and death records, character verification, redressal of public grievance cells, etc.
- Social welfare department task of disbursement of pensions, grants & CWCs.
- Citizen centric activities especially for land acquisition, Gram Panchayat, rural development, Judicial Munshikhana, motor vehicles registration, etc.
- Automation can also be used to benefit various social programmes like the Anganwadi Centres, upliftment of rural economies, girl education, etc.
The GOI have realised this importance and have been actively engaged in improving digital infrastructure across the country.
