Terms & Conditions, Privacy Policy and Refund Policy
Terms & Conditions
1.0 ABOUT THE COMPANY
1.1 This web site is owned and operated by Oak and Acorn Consulting or companies affiliated to Oak and Acorn Consulting (“WE“, “OUR“, or “US” or the “COMPANY“). We understand and value your privacy and would like to extend our warm invitation so that you have a pleasant, safe and satisfying experience.
1.2 This terms and conditions (“Terms”) are binding for all visitors who visit the Oak and Acorn Consulting or its affiliated websites (“SITE”). It is a legal agreement between you, as the visitor, and the company (“COMPANY”) the owner of this site. This Terms provides all visitors intimation that, we may collect, use, and in some instances share your information. It is further reiterated that the Terms given herein do not apply to any third-party websites not affiliated to the company.
1.3 The Site provides four different Services and are collectively referred to as “Company Services”. These Services are as follows:
1.3.1 Intelligent Automation
1.3.2 Skill Development
1.3.3 Operational Experience
1.3.4 Advisory Services
1.4 Access to these Company Services include but not limited to
1.4.1 Streaming, accessing or using the developed software or course content.
1.4.2 Paying for the services or online course or engaging in Company sponsored events.
1.5 By viewing the Oak and Acorn Consulting website you agree to the terms and conditions set in this Terms.
1.6 These Terms are applicable for all visitors unless a separate Terms has been specifically contracted with individuals or group of attendees, or corporate entities. In that case the new Terms will be applicable during the duration of the service provided. We insist that you read, understand and agree with the Terms since it is a legal contract between you and the Company and that you are bound to follow these Terms.
1.7 For clarity, the term “YOU”, “INDIVIDUAL”, “ATTENDEES” or “CORPORATE” refer to the following:
1.7.1 YOU or INDIVIDUAL – A person or an individual who either visits the Site or has subscribed to the Newsletter or taking an online course.
1.7.2 ATTENDEES – These are group of individuals who are either availing services or taking online courses or attending events organised by the Company.
1.7.3 CORPORATE – These are group of people who represent a company and are availing services or online courses.
1.7.4 USER – All identified and fall under YOU, INDIVIDUAL ATTENDEES & CORPORATE will be considered as user of services offered by the Company.
1.8 All persons who are 18 years or above will be considered as “ADULTS” and will have the authority to sign into project documents or any other service related documents or access to Company Services.
1.9 All persons who fall within the ages of 13 – 18 years of age will be considered as “MINOR” or “CHILD”, and it is mandatory that their parents or guardians will need to stand and represent such person(s) during the rendering of services or online courses.
1.10 Any damages incurred by Oak and Acorn Consulting will be paid by parents/ guardians or ADULTS based on “Terms” specified or agreed service agreements.
1.11 If you are using or opening an account to use the Company Services on behalf of a company, entity or organization (each a “Subscribing Entity”), then you represent and warrant that you: (i) are an authorized representative of that Subscribing Entity with the authority to bind such entity to these Terms, and (ii) agree to be bound by these Terms on behalf of such Subscribing Entity.
2.0 PRIVACY
2.1 All “YOU”, “INDIVIDUAL”, “ATTENDEES” or “CORPORATE” are bound by the Privacy Policy which is available at the website.
https://www.oakandacornconsulting.com/privacy-policy
All are encouraged to read, understand and acknowledge the Privacy Policy to understand our practices.
2.2 The User may obtain certain confidential information, including without limitation, technical, contractual, product, pricing and other valuable information that should reasonably be understood as confidential (“CONFIDENTIAL INFORMATION”).
2.3 The User acknowledges and agrees to hold all Confidential Information in strict confidence. Title and all interests to all Confidential Information shall be vested in the Company. The User’s obligations regarding Confidential Information will survive the termination of these Terms of Use in accordance with the clause on ‘Termination’ below. The User agrees that its obligations under this clause is necessary and reasonable to protect the Company’s business and expressly agrees that monetary damages would be inadequate to compensate for any breach of any covenant or agreement set forth herein. Accordingly, the User agrees and acknowledges that any such violation or threatened violation will cause irreparable harm and injury to the Company and that, in addition to any other remedies that may be available, in law, equity or otherwise, the Company shall be entitled to obtain injunctive relief against the threatened breach of these terms or the continuation of any such breach.
3.0 GENERAL
3.1 The Company Services enable the Users to learn via live or recorded instruction, tutoring, and learning services through our proprietary Software. The Services include, without limitation, facilitating and hosting Courses, and taking feedback from Users.
3.2 You understand and agree that these Terms are agreed to in consideration of your use of the Company Services and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged.
3.3 Changes to these Terms. Company reserves the absolute right to revise these Terms in its sole discretion at any time and without prior notice to you other than by posting the revised Terms on the Site. Any revisions to the Terms are effective upon posting. The Terms will be identified as of the most recent date of revision. You should visit this page regularly to ensure your continued acceptance of these Terms. Your continued use of the Company Services after any revision to these Terms constitutes your binding acceptance of the revised Terms.
3.4 Evolving Nature of Services. The Company Services are new and subject to change at any time. We are continually looking to improve the Company Services but if you are at any time dissatisfied with the Company Products, then your sole remedy is to discontinue use of the Company Products.
3.5 Electronic Notices. By using the Company Services or communicating with us, you agree thfsee at we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Company Products. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an email to you.
4.0 CONNECTIVITY COSTS AND EQUIPMENT
4.1 All internet related services are the sole responsibility of the USER and include but not restricted to internet services, internet communications, telephony and/or other fees and costs associated with your access to and use of the Company Products.
4.2 All cost related to hardware and software or ISP providers are the sole responsibility of the USER and the Company will not be held responsible for any damages accrued while availing Company Services.
4.3 The Company shall provide, rectify and enhance existing Company Services by adding new features and functionalities and might require USERS to sign license agreements. In such cases USERS will be intimated about additional service agreements to be signed and is mandatory for all USERS before these additional licenses, features or functionalities can be started or availed.
4.4 The User agrees that the Company shall not be liable to the User or to any third party claiming through the User for any such failures contemplated herein.
5.0 FEES AND TAXES
5.1 Accessing the Site and browsing Courses is free of cost. Company however reserves the right to change its fee policies at any time in its sole discretion, including charging for access to the Site, but no fee change will be binding upon you until you agree to such fee changes.
5.2 Unless otherwise stated, all fees are quoted in INR, USD or AUD. You are responsible for paying all fees and applicable taxes associated with the Site in a timely manner with a valid payment method that is accepted by the Company in its sole discretion. If your payment method fails or your account is past due, then we may collect fees owed using other collection mechanisms. This may include charging other payment methods on file with us and/or retaining collection agencies and legal counsel. We may also block your access to any Company Services pending resolution of any amounts due by you to Company.
5.3 All applicable taxes whether GST/ VAT or other similar taxes as applicable within the country of origin will need to be paid as part of the payment process.
6.0 GENERAL DISCLAIMER
6.1 We have no mechanism to control comments/discussions posted on the Site and, as such, we cannot guarantee in any manner the reliability, validity, accuracy or truthfulness of such contents. You also understand that by using the Site you may be exposed to Submitted Contents which you may consider offensive, indecent, or objectionable. You hereby agree to indemnify and hold the Company harmless from and against any and all claims, notices and actions that you may have arising out of your access or use of any Submitted Content.
6.2 Those who choose to access or use the Company Services from other locations, including from outside India, may do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to or use of the Company Services from jurisdictions where the contents or practices of the Company Services are illegal, unauthorized or penalized is strictly prohibited.
7.0 CONDUCT
7.1 You shall only access the Company Services for lawful purposes. You are solely responsible for the knowledge of and adherence to all laws, rules, and regulations pertaining to your use of the Company Products. You agree not to use the Company Services or the Company Content (as defined below) to recruit, solicit, or contact in any form Instructors, service providers, or employees of Oak & Acorn Consulting or potential users for employment or contracting for a business not affiliated with us without our advance written permission, which may be withheld in our sole discretion.
7.2 You assume all risks from any meetings or contact between you and any Instructors, service providers, employees of Oak & Acorn Consulting, potential users or other Users of Company Products. The Company shall not be liable for any damages or costs incurred because of these meeting or contacts.
8.0 SPECIFIC OBLIGATIONS OF USERS USING THE SITE
8.1 As a User, you agree that:
8.1.1 You have read, understood, and agree to be bound by clauses 5.1 & 5.2 that contain imformation relating to fees and taxes before using the Site or registering for a Course.
8.1.2 If you are under the age of 18 (Eighteen), you have obtained parental or legal guardian consent before using the Site or registering for a Course;
8.1.3 You also agree that you will not do any of the following on or through the Company Products;
1. Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation (commercial or otherwise);
2. Post any inappropriate, offensive, racist, hateful, sexist, sex-related, false, misleading, infringing, defamatory or libellous content;
3. Manipulate or interfere with the Company Products
4. Reproduce, distribute, publicly display, publicly perform, communicate to the public, create derivative works from or otherwise use and exploit any Submitted Content or other content obtained from any Company Services without our express written permission or the permission of the Company.
8.2 The violation of any of the above would be seen in bad light and might lead to termination of the subscription, contract, or legal action as the Company may deem fit.
9.0 REGISTRATION AND IDENTITY PROTECTION
9.1 To use certain Company Products, you will need to register and obtain an account, username and password.
9.2 The information provided to us during the registration process will help us in offering content, customer service, and network management.
9.3 You are solely responsible for maintaining the confidentiality of your account, username, and password (collectively, the “Account”) and for all activities and liabilities associated with or occurring under your Account.
9.4 You must notify us (a) immediately of any unauthorized use of your Account and any other breach of security, and (b) ensure that you exit from your Account at the end of each Course.
9.5 We cannot and will not be responsible for any loss or damage arising from your failure to comply with the foregoing requirements or because of use of your Account, either with or without your knowledge, prior to your notifying us of unauthorized access to your Account.
9.6 You agree that you will be liable for any losses incurred by us or another party due to any use of your Account, excluding only uses following your notification to us of unauthorized access to your Account.
9.7 You are hereby intimated that you will not transfer your account or ask us to transfer your account to another user at any given time.
9.8 In cases where you have authorized or registered another individual, including a minor, to use your Account, you are fully responsible for (i) the online conduct of such User; (ii) controlling the User’s access to and use of the Services; and (iii) the consequences of any misuse.
9.9 For additional information on how we use your information, please see our Privacy Policy.
10.0 ACCURACY OF ACCOUNT INFORMATION
10.1 In consideration of your use of Company Products, you agree to
10.1.1 Provide true, accurate, current and complete information about yourself as prompted by Company’s registration form (such information being “Your Data”),
10.1.2 Maintain and promptly update Your Data to keep it true, accurate, current and complete; and (c) comply with these Terms.
10.2 If you provide any information that is untrue, inaccurate, not current, incomplete or misleading, or if we believe that such information is untrue, inaccurate, not current incomplete or misleading, then we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Company Products, without any liability to you.
11.0 USER AND SUBMITTED CONTENT
11.1 Any materials, information, communications or ideas that you upload, communicate or otherwise transmit or post to us on or through Company Services (the “Submitted Content”) will be treated as non-confidential and may be reproduced, distributed, publicly performed, publicly distributed, communicated to the public, and otherwise used and exploited by us for any purpose related to the delivery, marketing, promoting, demonstrating or operating the Company Products, including, but not limited to, for quality control, redistribution or display to Users, and professional development.
12.0 COPYRIGHT
12.1 You acknowledge that the software, the technology underlying the Services, and all other software, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, and other data or copyrightable materials, including the selection and arrangements thereof, provided or made available to you in connection with the Company Services (collectively, the “Company Content”) are the proprietary property of Company and its affiliated and/or third party providers and suppliers (the “Third Parties”) .
12.2 You agree that any and all material displayed on the Site is solely for your personal use and you shall not, whether directly or indirectly, copy, reproduce, republish, post, upload, transmit or distribute such material in any manner and through any media including by way of e-mail or other electronic means and shall not assist any other person in doing so.
12.3 Modification of the said materials or use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal use is a violation of the said copyrights, trademarks and other intellectual proprietary rights, and is expressly prohibited. Unless otherwise specified, when any content is downloaded to your computer, you do not obtain any ownership interest in such content or any use of the content for any other purpose. The Company reserves all rights not expressly granted to you.
12.4 All services rendered by you as a part of this agreement are works made for hire. Company shall have exclusive and sole ownership on the intellectual property developed by us as a part of this agreement. This shall include but not limited to the following:
12.4.1 The entire right, title, and interest in and to all copyrights in the Work;
12.4.2 All registrations and copyright applications relating thereto and all renewals and extensions thereof; all works based upon, derived from, or incorporating the Work;
12.4.3 All income, royalties, damages, claims and payments now or hereafter due or payable with respect thereto;
12.4.4 All causes of action, either in law or in equity for past, present, or future infringement based on the copyrights;
12.4.5 All rights corresponding to the foregoing throughout the world shall vest with Company with respect to the works pursuant to this agreement.
13.0 OTHER PROHIBITED USES
13.1 In using the Company Products, you further agree not to:
1. Upload or otherwise transmit to or through the Services any information or content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, including by incorporating any such material in Submitted Content;
2. Upload or otherwise transmit to or through the Services any unlawful, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to the Company Services or computers of any kind.
3. Create a false identify or impersonate another person or entity in any way;
4. Restrict, discourage or inhibit any person from using the Company Services, disclose personal information about a third person on or through Company Services or obtained from Company Services without the consent of such person or collect information about Users of the Company Services;
5. Undertake, cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of any aspect of the Company Services or any part thereof, or attempt to do any of the foregoing, except and solely to the extent permitted by these Terms, the authorized features of the Company Products, or by law, or otherwise attempt to use or access any portion of the Services other than as intended by Company;
6. Gain unauthorized access to the Services, to other Users’ accounts, names or personally identifiable information, or to other computers or websites connected or linked to the Services;
7. Reproduce, distribute, publicly display, publicly perform, communicate to the public, sell, trade, resell or exploit any portion of the Company Services, use of the Company Services, access to the Company Services or content obtained through the Company Services, for any purpose other than expressly permitted by these Terms, including, by way of example and not limitation, by doing or engaging in any of the following without Company’s express written consent;
8. Framing, embedding and/or passing off Submitted Content obtained from the Company Services in such a manner as to present them as originating from a source other than the Company Products;
9. Copying, caching or reformatting any Submitted Content for commercial purposes in any manner whatsoever, whether by copying to physical or electronic media for purposes of buffering delivery or converting transmissions from the Company Services to alternative delivery formats;
10. Altering, defacing, mutilating or otherwise bypassing any approved software through which the Company Services are made available; and using any trademarks, service marks, design marks, logos, photographs or other content belonging to Company;
11. Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Company Services or communications equipment and computers connected to the Company;
12. Remove, disable, damage, circumvent or otherwise interfere with any security-related features of the Company Services, features that prevent or restrict the use or copying of any part of the Company Services or any content accessible on or through Company Services, or features that enforce limitations on the use of the Company Services or any content accessible on or through Company Services;
13. Use any scraper, spider, robot or other automated means of any kind to access the Company Services, except and solely to the extent permitted by these Terms and the features of the Company Services, deep-link to any feature or content on the Site, or other measures we may use to prevent or restrict access to the Site or Services;
14. Interfere with or disrupt the Company Services, networks or servers connected to the Company Services or violate the regulations, policies or procedures of such networks or servers;
15. Violate any applicable federal, state or local laws or regulations or these Terms; and
16. Assist or permit any persons in engaging in any of the activities described above.
14.0 REFUND & CANCELLATION POLICY
14.1 We offer a seven (7) working day refund policy.
14.2 For all refunds and cancellations please refer to the Refund and cancellation policy given.
15.0 DISCLAIMER; WARRANTY DISCLAIMER
15.1 Please be informed that when using the company products or services, participating in a course, or accessing company content or submitted content, you may be exposed to products, photographs, music, artwork, messages, and other materials from a variety of sources.
15.2 The company is not responsible for the accuracy, integrity, quality, legality, usefulness, safety of or relating to such products, content or materials.
15.3 You further understand and acknowledge that you may be exposed to products, content or materials that may be inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against company with respect thereto.
15.4 It is intimated that the company and its affiliates, partners, licensors, and any entity providing additional services will comply with applicable law.
15.5 You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the company products, any associated sites or applications, and any third party sites at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system used in connection with the company products) or loss of data that results from the download or use of such material or data.
16.0 LIMITATION OF LIABILITY
16.1 Under no circumstances, including, but not limited to, negligence,
16.1.1 Shall company, or any of its officers, directors, employees, agents, successors or assigns, or any other contractors or third parties be liable for any direct, indirect, special, incidental or consequential damages.
16.1.2 This shall include but not limited to
1. loss of data or profit, arising out or relating to the use.
2. the inability to use, the company content, the company products, courses, submitted content or any portion thereof, even if we or an authorized representative of company has been advised of the possibility of such damages.
3. If your use of the company products, company content, services or submitted content or any portion thereof results in the need for servicing, repair or correction of equipment or data, you assume any and all costs thereof.
4. In no event shall company or its licensors or suppliers be liable in the aggregate for any damages incurred by you that exceed the greater of (a) one hundred INR or (b) the amount of commissions company has received as a result of your use of company services in the 12 months prior to the action giving rise to the liability.
17.0 INDEMNIFICATION
17.1 You agree to indemnify, defend and hold harmless us, and our affiliates, officers, directors, agents, partners, employees, licensors, representatives and third-party providers (including our affiliates’ respective officers, directors, agents, partners, employees, licensors, representatives, and third-party providers),
17.1.1 from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorneys’ fees and related costs and expenses,
17.1.2 due to or arising out of any content you submit, post to, email, or otherwise transmit to us or through the Site or Services,
17.1.3 your use of the Company Products, the Company Content or any portion thereof,
17.1.4 your connection to the Site or Services, or your breach of these Terms.
17.2 We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully cooperate with such defense and in asserting any available defenses.
18.0 MODIFICATION OF SERVICES
18.1 We may add, change or eliminate features, pricing, nomenclature and other aspects of the Company Services and make other changes at any time and these Terms will continue to apply to the Company Services as modified.
18.2 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Company Services (or any part thereof) with or without notice.
18.3 You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of all or any portion of the Company Products.
19.0 DISPUTE RESOLUTION
19.1 Mandatory Arbitration. Please read this carefully. It affects your rights.
19.1.1 You and company and each of our respective subsidiaries, affiliates, predecessors in interest, successors, and permitted assigns agree to arbitration (except for matters that may be taken to court) in accordance with the Indian arbitration and conciliation act, 1996, as the exclusive form of dispute resolution except as provided, for all disputes and claims arising out of or relating to these terms or your use of the company products.
19.1.2 There shall be one (1) arbitrator appointed mutually by the Company and You and the seat of the arbitration shall be Mumbai, Maharashtra, India. The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.
19.1.3 These Terms shall be governed by and construed in accordance with the laws of the Republic of India and subject to the provisions of arbitration set out herein, the courts at Mumbai shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with these Terms.
20.0 TERMINATION OF SERVICES; TERMINATION OF AGREEMENT
20.1 We may terminate your use of the Company Services immediately without notice for any breach by you of these Terms, or any of our applicable policies as posted on the Site from time to time or for breach of applicable laws. Furthermore, we may terminate your rights to use the Company Services for any other reason or no reason.
20.2 In the event of termination or expiration of these Terms, the following sections of these Terms shall survive:
20.2.1 all provisions regarding ownership of intellectual property, disclaimer; warranty disclaimer, limitation of liability, dispute resolution, any other provisions of these Terms which, by their nature, apply after termination, and the miscellaneous provisions given in clause 22 and its accompanying subclauses.
20.2.2 You agree that upon the termination, we may delete all information related to you on the Services and may bar your access to and use of the Company Products.
20.2.3 Upon the termination you will immediately destroy any downloaded or printed Company Content.
20.3 You are free to terminate your use of the Company Services at any time. You can simply choose to stop visiting or using any aspect of the Company Products.
20.4 If you wish to terminate your account on the Site or with the Services, you may do so by intimating Oak and Acorn Consulting through email, by writing to us in the address given in Contact Us or by Phone or using any other account termination functionality that may be offered through the Company Products.
21.0 MONITORING
21.1 All electronic communications and content presented and / or passed to the Company, including that presented and/or passed from remote access connections, may be monitored saved, read, transcribed, stored, or retransmitted in the course of daily operations by any duly authorized employee or agent of the Company in the exercise of their duties, or by law enforcement authorities who may be assisting the Company in investigating possible contravention/non-compliance with applicable laws.
21.2 Electronic communications and content may be examined by automated means.
21.3 The Company reserves the right to reject, at its sole discretion, from the Site any electronic communications or content deemed not to be in compliance with the corporate policies and procedures of the Company.
21.4 The Company shall not be under any obligation to furnish any clarifications or answers in the event it so rejects any content posted by the User. However, the Company has full authority to review the content posted by Users on the Site.
22.0 MISCELLANEOUS
22.1 These Terms and any policies applicable to you posted on the Site constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all previous written or oral agreements between the parties with respect to such subject matter. It will include the following:
22.1.1 All rights not expressly granted in the Terms are expressly reserved.
22.1.2 These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns.
22.1.3 All electronic communications and content presented and / or passed to the Company, including that presented and/or passed from remote access connections, may be monitored saved, read, transcribed, stored, or retransmitted in the course of daily operations by any duly authorized employee or agent of the Company in the exercise of their duties, or by law enforcement authorities who may be assisting the Company in investigating possible contravention/non-compliance with applicable laws.
22.1.4 Electronic communications and content may be examined by automated means.
22.1.5 The Company has the right to reject, at its sole discretion, from the Site any electronic communications or content deemed not to be in compliance with the corporate policies and procedures of the Company.
22.1.6 The Company shall not be under any obligation to furnish any clarifications or answers in the event it so rejects any content posted by the User. However, the Company has full authority to review the content posted by Users on the Site.
22.2 Severability. If any provision of these Terms is found to be illegal, void or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.
22.3 Waiver. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
22.4 Notice. Any notice or other communication to be given hereunder will be in writing and given by facsimile, post-paid registered or certified mail return receipt requested, or electronic mail.
22.5 No Agency. Nothing in these Terms shall be construed as making either party the partner, joint venture partner, agent, legal representative, employer, contractor or employee of the other. Neither the Company nor any other party to this Terms shall have or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.
23.0 CONTACT US
If you have questions or concerns regarding this Policy, please contact us either by contacting us on our support phone number.
Address:
Oak and Acorn Consulting
F-1303, IGNIS CHSL, Lodha Splendora
Ghodbunder Road, Bhayanderpara
Thane 400607, Maharashtra.
EMAIL: info@oakandacornconsulting.com
Mobile: +91 95608 91163
Privacy Policy
This web site is owned and operated by Oak and Acorn Consulting or companies affiliated to Oak and Acorn Consulting (“WE”, “OUR”, or “US” or the “COMPANY”). We understand and value your privacy and would like to extend our warm invitation so that you have a pleasant, safe and satisfying experience.
This privacy policy (“POLICY”) is binding for all visitors who visit the Oak and Acorn Consulting or its affiliated websites (“SITE”). It is a legal agreement between you, as the visitor, and the company (“COMPANY”) the owner of this site. This privacy policy provides all visitors intimation that, we may collect, use, and in some instances share your information. It is further reiterated that the policies given herein do not apply to any third-party websites not affiliated to the company.
1.0 Collected Information
This section details the information that will be collected from visitors to the sites of the company through registration, email, or personal information provided by you. We shall collect information for persons who are at least 13 years old or above.
1.1 PERSONAL INFORMATION
1.1.1 Information that is provided by you to us by filling in forms. This includes contact information such as name, email address, mailing address, phone number, financial information, if any, unique identifiers such as preferences information such as favourites lists, transaction history.
1.1.2 Information that is provided to us by directly writing to us via email or comments in blogs or community forums.
1.1.3 Information that you provide to us by writing on our blogs;
1.1.4 Information relating to logs is automatically reported by your browser each time you access our Site. When you use the Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, referring/ exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which does not identify users, to analyze trends and to gather demographic information about the user base as a whole. We do not link this automatically-collected data to personally identifiable information.
1.1.5 We may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies help us improve our Site and deliver a better and personalized service. Cookies enable Us:
(1) To estimate usage size and pattern.
(2) To store user preferences and customise our websites according to user interests.
(3) To speed up user searches.
(4) To recognize users.
1.2 USAGE OF COLLECTED INFORMATION
The information collected from all visitors are used in the following ways:
1.2.1 To provide, personalise, maintain and improve our products and services, such as to enable support and other services, enable features to personalise your oakandacornconsulting account or any other account affiliated to the company.
1.2.2 To carry out our obligations arising from any contracts entered between you and us and to provide you with the relevant information and services;
1.2.3 To administer and enhance the security of our company Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
1.2.4 To provide you with information about services we consider like those that you are already using, or have enquired about, or may interest you such as promotional offers. If you are a registered user, we will contact you by electronic means (e-mail or push notifications or SMS or telephone) with information about these services.
1.2.5 To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.
1.2.6 To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
1.2.7 To allow you to participate in interactive features of our Services, if any.
1.2.8 To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
1.2.9 To remind you of completing payments for services rendered and remind you about any changes in schedules like class timings or class reschedule or class cancellations, if any.
1.2.10 Furthermore, we may use third party analytical tools, whether web or third-party COTS, to analyse combined and aggregated user or visitor data to enhance our websites by offering new services. We may also share this aggregated data with third party who we deem suitable to help us improve business.
1.2.11 We may analyse log files generated for visitors to our site and may contain any or all of the following:
(1) Internet Protocol (IP) addresses,
(2) browser type and language,
(3) Internet service provider (ISP),
(4) referring,
(5) app crashes,
(6) page viewed and exit websites and applications,
(7) operating system,
(8) date/time stamp, and
(9) clickstream data
1.2.12 This above gathered information helps the company to administer the website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base.
1.3 CHILDREN’S PRIVACY
We are committed to protecting children’s privacy online. This Site does not
1.3.1 intentionally and knowingly gather information of visitors or users who are below 13 years old.
1.3.2 Unknowingly collect payment or related information from children below 13 years or less.
1.4 COOKIES
The site will collect software tags called “COOKIES” wherever they visit the oakandacornconsulting or affiliated sites(s). This information collected are governed by the following:
1.4.1 “Cookies” helps in the identification of customers when they visit our Site.
1.4.2 Cookies are mainly used to capture user preferences and maximize performance of our services.
1.4.3 The information from cookies is not sold, rented, or shared with any outside parties.
1.4.4 Users who disable their Web browser’s ability to accept cookies will be able to browse our Site but may not be able to successfully use our Service.
1.4.5 We use both session ID cookies and persistent cookies. A session ID cookie expires when your browser is closed. Comparatively, persistent cookies track and target the interest of our visitors to enhance the Site experience. To gain more knowledge about Persistent Cookie, please visit this site link.
1.4.6 This privacy policy covers the use of cookies by our Site only and does not cover the use of cookies by any advertisers.
1.5 BUSINESS TRANSFERS
If Oak and Acorn Consulting, or any of its affiliations are acquired, or in the unlikely event that it goes out of business or enters bankruptcy the following user information will be affected:
1.5.1 User information would be one of the assets that will be transferred or acquired by the third party or acquisitions company.
1.5.2 All visitors acknowledge that such transfers may result in the transfer to third party or acquisitions company who may continue to use the information as per their Privacy Policy and Terms of Service.
1.6 LINKS TO THIRD PARTY WEBSITES
The Oak and Acorn Consulting contain many external links to third party sites that may include but not restricted to websites of our affiliated merchants, partner networks, affiliates and other third parties. The following conditions apply:
1.6.1 The inclusion of a link does not imply any endorsement by us of the third-party website, the website’s provider, or the information on the third-party website.
1.6.2 If any link to these websites is followed, please note that these websites may be governed by their own privacy policies and we disclaim all responsibility or liability with respect to these policies or the websites.
1.6.3 The Company cannot and does not control the privacy practices of any third-party sites. A review of their privacy policies on these third-party websites is advised before submitting personal information.
1.7 RETENTION & SHARING PERSONAL INFORMATION
If you are a registered user of any of our services, or online courses, we may share your information in the following manner.
1.7.1 We will keep Personal Information of our users for as long as they are registered subscribers or users of our products and services, and as permitted by law.
1.7.2 If you have purchased an online course, we may ask you for testimonial, we will display your testimonial on our website, photos and videos or in our social media channels such as Facebook, YouTube or Flickr.
1.7.3 You should be aware that your publicly identifiable information could be used to send you promotional, unsolicited messages.
1.7.4 We are not responsible for your personal information which you have chosen to display.
1.7.5 If you don’t want us to feature your pictures/testimonials on our website or on our social media channels, you can write to on the email info@oakandacornconsulting.com.
2.0 BILLING
During the online payment process, our website may collect certain information which may be used for refunds, cancellations or getting in touch with you or the visitor. In such cases we will save information as under:
2.1 PAYMENT INFORMATION
The following information will be saved as part of the payment process:
2.1.1 Information provided to us during the payment process will be saved for future use like refunds, cancellations and getting in touch with the user.
2.1.2 This information will be collated from the payment process, recurring card payments, direct debits, or communications in any form both written and verbal.
2.1.3 The information that will mainly be collected will be date of birth, name, contact and financial details. Such information will not be shared in any form with any third party.
2.2 BILLING SERVICES
If you enrol for services or online courses provided by us, then
2.3.1 A billing information will be initiated for you using the information provided by you during the registration process.
2.3.2 Additional information may be collected from you like your email address or mailing address so that we can remit in case of cancellation or refunds.
2.3.3 A Tax Invoice will be provided with your email address, mailing address and contact details as provided by you.
2.3.4 All billing payments will be received only through electronic internet or through bank cheques to trace the source of payments.
2.3.5 All payments are subject to GST or any other applicable taxes as set by Government of India.
3.0 MISCELLANEOUS PRIVACY INFORMATION
Information related to miscellaneous privacy information like Log files, Security, Personal information corrections, legal disclaimers, governing law and dispute resolution, and change in privacy policy are addressed below.
3.1 LOG FILES
We maintain log files of the traffic that visits our Site. We do not link any information gathered in these log files to Personal Information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.
3.2 SECURITY
All information provided will be stored on secure servers. Furthermore, information related to user accounts will be kept confidential. Some of the relevant security issues are discussed below.
3.1.1 As a registered user with an account and a password, you are responsible for keeping your password confidential.
3.1.2 We take commercially reasonable safeguards to protect and preserve the integrity and security of your Personal Information submitted to us, both during transmission and once we receive it against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.
3.1.3 No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your Personal Information, we assume no liability for any disclosure of information due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond our reasonable control and you agree that you will not hold us responsible for any breach of security unless such breach has been caused as a direct result of our gross negligence or wilful default.
3.1.4 If we learn of a security system breach, we may attempt to notify you electronically so that you can take appropriate protective steps.
3.1.5 By using this Site or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.
3.1.6 We may post a notice on our Site if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
3.3 PERSONAL INFORMATION CORRECTIONS
3.3.1 You can contact us if you notice that the information we are holding is incorrect or incomplete.
3.3.2 If you choose to register for our products and services, we will send you certain promotional emails. Promotional emails advertise our products and services and/or the products and services of our Users and Affiliates. If you do not want to receive promotional emails from us, you may elect to opt-out of receiving promotional emails at any time by hitting the “unsubscribe” button at the bottom of any of our e-mails.
3.4 LEGAL DISCLAIMER
We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure doing so in the Company’s interest to protect its property or other legal rights or the rights or property of others.
3.5 GOVERNING LAW AND DISPUTE RESOLUTION
3.5.1 This Policy shall be governed by and construed in accordance with the laws of the Republic of India. Subject to arbitration, the courts at Mumbai shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
3.5.2 If any dispute arises between the Company and You in connection with or arising out of the validity, interpretation, implementation or alleged breach of any provision of the Policy, such dispute shall be referred to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 for the time being in force. Arbitration shall be conducted by one (1) arbitrator mutually appointed by the Company and You. The seat of arbitration shall be Mumbai, Maharashtra. The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.
3.6 CHANGE IN THIS PRIVACY POLICY
We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date on the Privacy Policy. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of this Site constitutes your agreement to this Privacy Policy and any updates.
3.7 CONTACT US
If you have questions or concerns regarding this Policy, please contact us either by contacting us on our support phone number.
Address:
Oak and Acorn Consulting
F-1303, IGNIS CHSL, Lodha Splendora
Ghodbunder Road, Bhayanderpara
Thane 400607, Maharashtra.
EMAIL: info@oakandacornconsulting.com
Mobile: +91 95608 91163
Refund Policy
Welcome to our Refund and Cancellation Policy guidelines. We will ensure that all visitors to our website and members who buy our courses or services have a positive experience. Please be informed that the Refund Policy is based on the Terms and Conditions and Privacy Policy. All buyers of our training courses and other relevant services will need to agree with Privacy Policy, Terms of Service and Refund Policy.
This refund policy (“POLICY”) is binding for all individuals or organisation or corporate entities who buy a service or enrol in a course or event organised by Oak and Acorn Consulting or its affiliated websites (“SITE”). It is a legal agreement between you, as the visitor, and the company (“COMPANY”) the owner of this site.
1.0 CONDITIONS FOR REFUND & CANCELLATIONS
At Oak and Acorn Consulting, we greatly value the trust of our patrons. Our services and courses were designed to deliver an effective learning experience. In case a refund needs to be initiated, it needs to satisfy the following conditions:
1.1 Please intimate at info@oakandacornconsulting.com and your reason for refund or cancellations.
1.2 Please send the email within seven (7) working days after the payment for the course or service has been completed.
1.3 Money back guarantee will be null and void if the participant in a course or service has attended the course content or services rendered for at least one (1) day.
1.4 In cases where the user downloads any resource(s) from Oak and Acorn Consulting websites there will be no refund.
1.5 100% refund will be initiated by Oak and Acorn Consulting, if the courses offered or services provided are cancelled by the company.
1.6 In cases where events organised by Oak and Acorn Consulting are cancelled, 100% refund will be initiated for all paying members or individuals.
1.7 If a cancellation is initiated by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
1.8 If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.
1.9 There will be no refunds initiated for travel, logistics or any personal expense incurred by learners/participants.
1.10 No refunds or credits will be available for participants who fail to attend the course.
1.11 In cases where a duplicate payment has been made by individuals/ delegates/ corporates, refund payment will be processed through the payment gateway within seven (7) working days.
1.12 In cases where the services or courses enrolled in has been terminated by Oak and Acorn Consulting, there will be no refunds.
3.0 HOW TO INITIATE REFUNDS AND CANCELLATIONS
3.1 All payments during refunds or cancellations will be initiated through the payment gateway.
3.2 Please intimate at info@oakandacornconsulting.com and your reason for refund or cancellations.
3.3 In case where the refund or cancellation payments have not been initiated, please do call us at the contact phone number provided or write to us to the following address:
Amit K Dasgupta
F1303, IGNIS CHSL, Lodha Splendora
Ghodbunder Road, Bhayanderpara
Thane – 400607, Maharashtra.
Contact: +91 9560891163
